1. Protecting your privacy
Protecting your privacy and the confidentiality of your personal information is fundamental to the way Pindan Projects Pty Ltd as trustee for Redbill Trust trading as Jim’s Building Inspections Australia (JBI/we/our/us) does business.
Personal information means information or an opinion (including information or an opinion forming part of a database) whether true or not, held by JBI and its franchisees (Jim’s Building Inspections Division) about you from which your identity is either apparent or can be reasonably determined.
2. Privacy framework
We are bound by the Privacy Act 1988 (Cth) (Privacy Act) and the 13 Australian Privacy Principles (APPs) therein set out. The APPs regulate the way that certain entities handle personal information.
By using our website at www.jimsbuildinginspections.com.au and/or providing your personal information to us you consent to us handling your personal information in accordance with this Privacy Policy.
3. Collecting your personal information
The kinds of personal information we collect and hold about you, and our use of that information, depends on our dealings with you and may generally include (but is not limited to) your name, address, telephone number, email address, photograph and:
4. Collecting information from third parties
Where possible, we collect your personal information directly from you unless it is impracticable or unreasonable to do so. We may also collect personal information about you from third parties (for example, from our franchisees, our regional franchisors, a credit reporting agency and from public records).
If you provide us with personal information about a third party you represent, we will collect that information on the basis that you have that person’s consent for us to collect and handle their personal information in accordance with this Privacy Policy.
When collecting your personal information, we will take reasonable steps to provide you with certain information as required under the APPs, including the purpose of collection, who we may disclose your personal information to, any law that requires or authorises us to collect the information and the main consequences if we do not collect all of the personal information we require. If we collect your personal information from another source, we will take reasonable steps to ensure you are aware of the fact and the circumstances of that collection.
Generally, if we are unable to collect the personal information we require we may not be able to provide you with the products and services you seek. If the information provided is incorrect or incomplete this may also prevent, limit or otherwise affect our ability to provide products or services to you.
5. Purposes for which personal information is collected, held, used and disclosed
We will use and disclose your personal information for the purposes for which we collected it, and for other related purposes that you would reasonably expect.
We collect your personal information so that we can use it for our functions and activities and provide products and services to you, which include, among other things:
By providing us with your personal information, you consent to us using your personal information for these purposes. You agree that we may send you such information by post or by electronic means (including e-mail and SMS). You can opt-out of marketing and promotional communications at any time by contacting our point of contact via the details shown below.
6. Disclosing your personal information to third parties
We may exchange your personal information within the Jim’s Building Inspections Division. We may also disclose your personal information to our regional franchisors, franchisees, licensees, agents and contractors for the purposes set out above, and for the purposes of those parties providing services to us or performing business services or functions on our behalf (for example, our technology service providers, marketing service providers, mailing houses etc.).
We may from time to time re-issue or disclose to third parties specific building inspection reports without any of your personal details being provided to other customers who may be interested in the same property in future. We will remove your personal information from any such report but the substance of the report is not confidential, it is owned by us and may be re-published for value at any time in the future. By engaging us you consent to the re-use of the data collected in the building inspection report for your property for this purpose, as well as for the purposes listed in paragraph 5 above, including but not limited to, research, internal development and training, marketing of the business. We may use images from the report which are non-identifying of your property (i.e. of building elements in isolation, not the front of the home etc) in a range of materials for research purposes (i.e. we may provide photos of properties where asbestos was detected for asbestos awareness, training and marketing etc). You may opt-out of this process by specifically writing to our point of contact via the details shown below and informing us that you consider the information confidential and that you do not wish us to re-use or re-publish the report.
Apart from the above instances, we may also use and disclose your personal information with your consent to third parties and as otherwise required or permitted by law.
7. How we store your personal information
We protect your personal information from misuse and loss. We also protect it from unauthorised access, modification and disclosure by ensuring that your personal information can only be accessed by people properly authorised to have access.
We may store your personal information in hardcopy documents or electronically, in Australia and overseas (including but not limited to the United States, United Kingdom, South Africa and New Zealand). We maintain physical security, such as locks and security systems, over our paper and electronic data stores and premises, and also maintain computer and network security. For example, we use firewalls (security measures for the internet) and other security measures such as identification codes and passwords to control access to computer systems. We continually maintain and monitor our online security systems to ensure that our online services are secure and that your personal information is appropriately protected when you use these services.
8. Disclosing your personal information overseas
We may need to disclose your information to third party organisations located overseas(including but not limited to the United States, United Kingdom, South Africa and New Zealand).
The most common reason why we disclose information overseas is because we use service providers to perform some technical functions on our behalf, and some of these service providers are located overseas. We only disclose your information to these organisations when it is necessary for the services they provide us.
For the most part, these service providers are our related entities which perform a range of technology, operational and customer service functions for us.
We may also use other off-shore service providers to help provide you with our services or identify ways to improve our service to you.
Our agreements with these parties generally include an obligation for them to comply with Australian privacy laws. Whilst we will take all reasonable care to ensure that overseas providers will handle your personal information securely, you acknowledge that by agreeing to the disclosure of your personal information to these overseas entities for the purposes stated above, we will not be held accountable for any breaches of the APPs by an overseas recipient.
9. Your consent is important
We may require your consent to use and/or disclose your information in particular ways.
For instance, we need your consent if:
we need to use your information for a purpose that is not related to the purpose for which we collected your information in the first place.
we collect ‘sensitive information’. However, we will assume that you have consented to us collecting all information, which is provided to us by you for use in accordance with this policy, including any ‘sensitive information’, unless you tell us otherwise.
Depending on the circumstances, this consent may be express (for example, you expressly agree to the specific use of your information by ticking a box) or implied by some action you take or do not take (for example, your agreement is implied by the fact that you have agreed to the supply of the requested service and thus to their terms and conditions).
10. Protecting your privacy
You can help us to protect your privacy by contacting us immediately if your contact details change.
11. Changes to our Privacy Policy
We may amend, modify or replace this Privacy Policy at any time. You should review our Privacy Policy each time you visit our website or provide us with personal information.
12. How do I access my personal information?
Subject to some exceptions, you can find out what personal information we hold about you by contacting us. We will need to verify your identity before giving you access.
We will normally be able to deal with your request immediately. If the request is complex, we will ask you to complete a personal information request form. We can usually deal with such a request within 30 days.
We will not charge you a fee for lodging you request; however, depending on the complexity of your request we are permitted under the APPs to recover from you a reasonable fee for supplying the information requested.
In certain circumstances, we may not be able to tell you what personal information is held about you. In these circumstances, we will write to you to explain why we cannot provide you with the information and attempt to find alternative means to enable you to access your information.
Please note that under the APPs your right to access your personal information is subject to certain exceptions which include the following: access may be denied if it would be unlawful, pose a serious threat to the life or health of other individuals, or if it would have an unreasonable impact on the privacy of others; if the request is frivolous or vexatious; if the information relates to existing or anticipated legal proceedings, to a commercially sensitive decision making process, or it may prejudice enforcement activities, a security function or commercial negotiations.
13. How do I request correction of my information?
If you believe the personal information we hold is inaccurate, incomplete or out-of-date, you should contact us.
We will promptly update any personal information that is inaccurate, incomplete or out of date. If you ask us to correct information received through the Jim’s Building Inspections Division or information we have previously disclosed to our related entities, we will consult with these providers about the accuracy of your information, as necessary. If we do not agree that your information is inaccurate, incomplete or out of date, we will write to you and tell you the reason(s) why we do not agree with you. We will also tell you what you can do if you are not satisfied with our response.
14. How to contact us and how to resolve your concerns
If you have any questions or would like more information about this Privacy Policy or if you believe that your privacy has been compromised or that we have breached the Privacy Act or an applicable code, you may contact and/or lodge a complaint with Jim’s Building Inspections Head Office.
The relevant contact details are as follows:
Jim’s Building Inspections Head Office:
Phone: 131 546 (9am – 5pm AEST weekdays)
24a, 479 Warrigal Road
MOORABBIN VIC 3189, Australia
Email: info@jimsbuildinginspections.com.au
Website: www.jimsbuildinginspections.com.au
15. Managing your complaint
If you make a complaint, we will respond within 5 days to let you know who is responsible for managing your complaint. We will record your complaint and will try to resolve it within 20 working days of the date we receive your complaint. When this is not possible, we will contact you within that time to let you know how long we will take to resolve your complaint.
We will investigate your complaint and where necessary, consult with you and/or other members of the Jim’s Building Inspections Division about your complaint. We will make a decision about your complaint and write to you to explain our decision.
16. Office of the Australian Information Commissioner
If you believe your complaint is not satisfactorily resolved, you may apply to the Office of the Australian Information Commissioner (OAIC) to have the complaint heard and determined. You may contact OAIC by:
Visiting www.oaic.gov.au;
Forwarding an email to enquiries@oaic.gov.au;
Telephoning 1300 363 992; or
Writing to OAIC at GPO Box 5218, Sydney NSW 2001.