Privacy Policy for jimsbuildinginspections.com.au
Last Updated: 18 November 2025
This Privacy Policy of Pindan Projects Pty Ltd as trustee for Redbill Trust trading as Jim's Building Inspections Australia (us, we, our) sets out how we treat the personal information that we collect, use and disclose and our procedures regarding the handling of personal information, including the collection, use, disclosure and storage of information, as well as the right of individuals to access and correct that information. We operate the website with the domain name https://jimsbuildinginspections.com.au/ and the e-commerce platform which includes the website with the subdomain name https://ecommerce.jimsbuildinginspections.com.au and ancillary platforms which facilitate the operation of the e-commerce platform (together, the Website). Building inspectors or building consultants (Building Inspectors) upload completed inspection reports to the Website for sale. Building Inspectors are responsible for their own collection and handling of personal information under their privacy notices. When building inspection reports are uploaded to the Website, we handle personal information in those reports as a separate entity, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Inspection reports uploaded to the website by Building Inspectors are created by a building inspection application known as "Build Inspect" (Application). Commerford Consolidated Pty Ltd (ACN 616 326 357) exclusively owns and operates the Application and all intellectual property in and associated with the Application, which includes the website with the domain name "https://www.buildinspect.net/", and ancillary platforms that facilitate the operation of the Application.
From time to time, we may revise or update this Privacy Policy or our information handling practices. If we do so, the revised Privacy Policy will be published on the Website.
We may collect personal information in order to conduct our business, to provide and market our services and to meet our legal obligations. By using the Website or our services, or by providing any personal information to us, you consent to the collection, use and disclosure of your personal information as set out in this Privacy Policy.
Definitions - Personal Information
Personal Information has the meaning given to it under the Privacy Act 1998 (Cth).
The types of Personal Information we collect and hold
The types of Personal Information we may collect, and hold include (but are not limited to) Personal Information from you, from building inspectors, building consultants or persons that provide building inspection services (Building Inspectors), property owners, and from our related corporate entities, such as:
details of your use of our products or services;
You are not obliged to provide Personal Information to us. However, in many cases, if you do not provide Personal Information to us, we may not be able to supply the relevant functionality of the Website.
In some circumstances, you may provide to us, and we may collect from you, Personal Information about a third party. Where you provide the Personal Information of a third party, you must ensure that the third party is aware of this Privacy Policy, understands it and agrees to accept it. If you are providing us with Personal Information on behalf of a person who is under the age of 18 that you are the parent or guardian of, you understand that you are consenting to this Privacy Policy on their behalf as their legal guardian.
If it is necessary to provide specific services to you, we may collect sensitive information about you. However, we will only collect sensitive information from you if you agree to provide it to us, you authorise us to obtain it from a third party or where the collection of the information is required or authorised by or under an Australian law or a Court/Tribunal order or otherwise where the collection is not prohibited under Australian law.
How Personal Information is collected and held by us
We collect Personal Information in the following ways:
We store Personal Information in computer storage facilities. We take steps to protect your Personal Information against loss, unauthorised access, use, modification or disclosure. Some examples of the steps we take to protect your Personal Information include:
Inspection Reports we publish
We list and sell building inspection reports relating to specific properties. To enable buyers to identify the correct report, listings may display the property address and suburb, an image of the property's façade, inspection date, report type and building inspector details.
Before publication, we require building inspectors to avoid including unnecessary Personal Information in reports (e.g., people's names, contact details, faces, licence plates) and to mask or redact such data where feasible.
We may sell the same report to multiple buyers. We do not disclose a buyer's identity to owners/occupiers or other buyers.
If you are identified in a report and believe Personal Information is included beyond what is reasonably necessary for the property inspection purpose, contact us (see below) and we will assess and, where appropriate, redact, suppress the listing, or restrict access.
Collection of Personal Information through activity
Information that may identify you as a user may be gathered during your access with the Website.
The Website may include pages that use 'cookies'. A cookie is a unique identification number that allows the server to identify and interact more effectively with your computer or device. The cookie assists us in identifying what our users find interesting on the Website.
A cookie may be allocated each time you use the Website. The cookie does not identify you as an individual in our data collection process, however it does identify your Internet Service Provider.
You can configure your access to the Website to refuse cookies. If you do so, you may not be able to use all or part of the Website.
Analytics and Anonymisation
We may use Google Analytics, a web analytics service provided by Google, Inc. (Google). Google Analytics uses cookies (see above), to help us analyse how users use the Website. Although Google Analytics records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you with us.
The information generated by the cookie about your use of the Website will be transmitted to and stored by Google on servers in your country of residence. Google will use the information on behalf of us for the purpose of evaluating your use of the Website, compiling reports on activity for us and providing us with other services relating to activity and internet usage. The IP address that your browser conveys within the scope of Google Analytics will not be associated with any other data held by Google. You may refuse the use of these cookies. You can also opt out of being tracked by Google Analytics in the future by downloading and installing Google Analytics Opt-out Browser Add-on for your current web browser: http://tools.google.com/dlpage/gaoptout?hl+en
The purposes for which we collect, hold, use and disclose Personal Information
We collect, hold, use and disclose Personal Information for a variety of business purposes, including:
We use your information for the purpose we collected, outlined above, or a related purpose you'd reasonably expect, or as permitted or required by law. Otherwise, we will ask for consent or rely on another APP exception.
Direct marketing
We also collect, hold, use and disclose your Personal Information to:
If you do not wish to disclose your Personal Information for the purpose of direct marketing or you would like to opt-out of receiving direct marketing communications, you can do so by contacting us using the contact details set out below, or by following the instructions to unsubscribe which are contained in a communication that you receive from us.
We may use your Personal Information (but never Sensitive Information) to contact you about our services, updates, and promotions. We will only share your details with third parties for their marketing if you opt in.
Disclosures to Third Party Service Providers
We may disclose your Personal Information to third parties who work with us in our business to promote, market or improve the services that we provide, including:
We use third-party payment service providers to process transactions securely. These providers may collect and store your payment details in accordance with their own privacy policies.
We may also combine your Personal Information with information available from other sources, including the entities mentioned above, to help us provide better services to you.
Where we do share information with third parties, we require that there are contracts in place that only allow use and disclosure of Personal Information to provide the service and that protect your Personal Information in accordance with Australian law. Otherwise, we will disclose Personal Information to others if you've given us permission, or if the disclosure relates to the main purpose for which we collected the information and you would reasonably expect us to do so.
Data Retention
We store, process, and retain your information only for as long as we need it for the purposes described in this Privacy Policy. When we no longer need your information, we take reasonable steps to destroy or de-identify it, unless we are required or authorised by law to retain your information for a longer period.
Disclosing Your Information Overseas
We may disclose Personal Information to service providers and support teams located outside Australia (including in Arizona, the United States of America) for hosting, storage, analytics, communications and support. We take reasonable steps to ensure that overseas recipients handle Personal Information in a way that is consistent with the APPs, including through contractual commitments, access controls and audits.
How we handle requests to access your Personal Information
You have a right to request access to your Personal Information which we hold about you and to request its correction. You can make such a request by contacting us using the contact details set out in this policy.
We will respond to any such request for access as soon as reasonably practicable. Where access is to be given, we will provide you with a copy or details of your Personal Information in the manner requested by you where it is reasonable and practicable to do so.
We will not charge you a fee for making a request to access your Personal Information. However, we may charge you a reasonable fee for giving you access to your Personal Information.
In some cases, we may refuse to give you access to the information you have requested or only give you access to certain information. If we do this, we will provide you with a written statement setting out our reasons for refusal, except where it would be unreasonable to do so.
How we handle requests to correct your Personal Information
We will take such steps (if any) as are reasonable in the circumstances to make sure that the Personal Information we collect, use or disclose is accurate, complete, up to date and relevant.
If you believe the Personal Information we hold about you is inaccurate, irrelevant, out of date or incomplete, you can ask us to update or correct it. To do so, please contact us using the contact details listed below.
How to contact us or make a complaint
If you have any questions about this Privacy Policy, if you wish to correct or update information we hold about you or if you wish to request access or correction of your Personal Information or make a complaint about a breach by us of our privacy obligations (including the way we have collected, disclosed or used your Personal Information), please contact:
Jim's Building Inspections Head Office
24a, 479 Warrigal Road Moorabbin VIC 3189, Australia
Email: info@jimsbuildinginspections.com.au
Phone: 131 546 (9am - 5pm AEST weekdays)
We will acknowledge and investigate any complaint about the way we manage Personal Information as soon as practicable. We will take reasonable steps to remedy any failure to comply with our privacy obligations. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. We will take reasonable steps to remedy any failure to comply with our privacy obligations.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at: Website: www.oaic.gov.au Phone: 1300 363 992